Privacy Policy for SMS Services
1. Introduction
The Keller Group, PA ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, and share information in connection with our SMS services in compliance with 10DLC regulations.
2. Information We Collect
When you use our SMS services, we may collect the following types of information:
Contact Information: Your phone number and any additional contact details you provide to us.
Message Content: The text of the messages sent to or received from you.
Technical Information: Metadata related to SMS messages, such as timestamps and delivery statuses.
User Preferences: Any preferences or consent related to SMS communication.
3. How We Use Your Information
We use the information we collect to:
Send transactional or informational SMS messages you have opted in to receive.
Provide customer support and respond to inquiries.
Ensure compliance with 10DLC regulations, including proper message routing and delivery.
Monitor and improve our SMS services.
4. Legal Basis for Processing
We process your information based on your consent or as required to fulfill a legitimate business need, such as delivering SMS messages.
5. Sharing Your Information
We do not sell your information. We may share your information with:
Service Providers: Third-party vendors who facilitate message delivery and compliance with 10DLC regulations.
Regulatory Authorities: To comply with legal obligations or respond to lawful requests, such as 10DLC campaign registration requirements.
Marketing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
6. Your Rights and Choices
You have the right to:
Opt-Out: You can opt-out of receiving SMS messages by replying "STOP" or following the instructions provided in the message.
Access and Update: Request access to or correction of your personal information.
Withdraw Consent: Withdraw your consent for SMS communications at any time.
7. Data Retention
We retain your information only for as long as necessary to provide our SMS services or as required by applicable laws and regulations.
8. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.
9. International Data Transfers
If you are accessing our SMS services from outside the United States, note that your information may be transferred to, stored, and processed in the United States or other countries with different data protection standards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS services, please contact us using the information in the footer of this page.